Terms of Service

Last updated: April 12, 2026

These Terms of Service ("Terms") govern your access to and use of the Qvero platform ("Service"), operated by Qvero AI, Inc. ("Qvero", "we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must notify us immediately at security@qvero.ai if you suspect unauthorized access.

3. The Service

Qvero provides an AI-powered marketing operations platform that allows you to:

• Connect third-party marketing tools (Google Ads, Meta Ads, Mailchimp, Gmail, etc.) via OAuth
• Interact with an AI assistant to manage marketing campaigns and analyze data
• Build and run automated workflows ("Automations")
• Manage team access through organizations

The Service uses third-party large language model (LLM) providers to power AI features. We do not control the underlying AI models and make no guarantees about the accuracy or completeness of AI-generated content.

4. Subscriptions and Credits

Plans. The Service offers subscription plans (Starter, Pro, Agency, Enterprise) with different credit allocations, model access levels, and feature limits. Current pricing is available at Pricing.

Credits. AI usage is measured in credits. Each AI interaction consumes credits based on the actual computational cost of the request. Credit consumption varies by model and request size. You can view your credit balance and usage in the billing settings.

Free Trial. New accounts receive a 7-day free trial with Pro-level access and 200 credits. No credit card is required for the trial. Unused trial credits expire when the trial ends.

Overage. Paid plans include overage billing at the rate specified for your plan. Overage is capped at 2× your monthly credit allocation to prevent unexpected charges. Trial accounts do not have overage — usage stops at the credit cap.

Billing. Subscriptions are billed monthly in advance. Overage charges are billed at the end of each billing period. All amounts are in US dollars.

Cancellation. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to reverse engineer, decompile, or extract the source code of the Service
• Circumvent usage limits, credit metering, or access controls
• Use the Service to generate spam, phishing content, or misleading advertisements
• Share your account credentials with unauthorized parties
• Use the Service to process, store, or transmit data that you do not have the right to use
• Intentionally submit prompts designed to elicit harmful, illegal, or policy-violating outputs from AI models

6. Third-Party Integrations

The Service connects to third-party platforms via OAuth. When you connect an integration:

• You authorize Qvero to access your data on that platform to the extent permitted by the OAuth scopes you approve
• Your data on third-party platforms remains governed by those platforms' terms of service
• You can revoke access at any time through the integrations settings or through the third-party platform
• We access third-party data only to perform the actions you request

7. Campaign Safety

All campaigns created through Qvero (Google Ads, Meta Ads) default to PAUSED status. You must explicitly enable campaigns before they go live. Qvero is not responsible for campaign performance, spend, or results once campaigns are activated.

8. Secret Protection

The Service includes automatic detection and redaction of sensitive data (API keys, passwords, tokens) before content is sent to LLM providers. While we make commercially reasonable efforts to detect and protect sensitive data, no automated system is perfect. You should not intentionally include credentials, passwords, or highly sensitive data in prompts.

9. Data and Privacy

Our collection and use of personal information is described in our Privacy Policy. Key points:

• We do not use your data to train AI models
• Your conversation history is stored encrypted and accessible only to you
• Third-party integration data is accessed in real-time and not permanently stored by Qvero
• You can export or delete your data at any time

10. Intellectual Property

Your Content. You retain all rights to the data and content you provide to the Service. You grant Qvero a limited license to process your content solely to provide the Service.

AI-Generated Content. Content generated by AI through the Service is provided to you without restriction. We do not claim ownership of AI-generated outputs. However, you are responsible for reviewing AI-generated content before use and ensuring it does not infringe third-party rights.

Our Service. The Service, including its design, code, and documentation, is owned by Qvero AI, Inc. and protected by intellectual property laws.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

• AI-generated content will be accurate, complete, or suitable for any purpose
• The Service will be uninterrupted, error-free, or secure
• Marketing campaigns managed through the Service will achieve specific results
• Third-party integrations will function correctly at all times

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QVERO'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO QVERO IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL QVERO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR ADVERTISING SPEND.

13. Indemnification

You agree to indemnify and hold harmless Qvero from any claims, damages, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) content you create, publish, or distribute using the Service; or (d) your violation of any third-party rights.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before the changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

15. Termination

We may suspend or terminate your account if you violate these Terms. Upon termination, your right to use the Service ceases. We will provide 30 days' notice for termination without cause, during which you may export your data.

16. Data Processing

We process your data as described in our Privacy Policy. For Enterprise customers subject to GDPR, we offer a Data Processing Agreement (DPA) upon request — contact legal@qvero.ai.

By using the Service, you acknowledge that your data may be processed by third-party LLM providers (as listed in our Privacy Policy) to provide AI features. We maintain data processing agreements with all sub-processors.

17. International Users

The Service is operated from the United States. If you access the Service from outside the United States, you consent to the transfer of your data to the United States. For users in the European Economic Area, United Kingdom, or Switzerland, additional rights and protections under GDPR apply as described in our Privacy Policy.

18. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware. Nothing in this section limits your rights under mandatory consumer protection laws in your jurisdiction.

19. Contact

Questions about these Terms? Contact us at legal@qvero.ai.